How to Outsource Ecommerce Platform Development: A Comprehensive Guide



The e-commerce market has been experiencing significant growth globally. According to eMarketer, global retail e-commerce sales amounted to $4.28 trillion in 2020, and it is projected to reach $6.38 trillion by 2024. However, businesses have the difficulty of providing seamless online experiences to their customers in today’s world. Creating an e-commerce platform necessitates a wide range of talents and knowledge, making it a difficult and time-consuming task. Many businesses seek to outsource particular portions of their e-commerce platform development to solve these issues. This thorough article investigates the advantages of outsourcing, identifies outsourceable components, examines the research and shortlisting process for outsourcing partners, and emphasises the significance of post-development support and maintenance.

Benefits of Outsourcing Specific Aspects of Ecommerce Platform Development

There are various advantages to outsourcing particular portions of e-commerce platform development. For starters, it enables firms to capitalise on the skills and experience of specialised development teams. These teams have extensive understanding of e-commerce trends, user experience design, and cutting-edge technology, allowing them to build high-quality platforms that fulfil particular business objectives.

Outsourcing can also assist to lower the expenses associated with in-house development. Companies may avoid the costs of hiring and training new workers, procuring costly software and equipment, and managing the day-to-day operations of an in-house development team by outsourcing. Outsourcing also allows organisations to simply scale up or down their development efforts based on their needs.

Therefore, it is clear that outsourcing specific aspects of e-commerce platform development offers a wide variety of advantages. A survey conducted by Deloitte found that 59% of respondents outsource to reduce costs, 57% to focus on core business functions, and 47% to gain access to skilled expertise. 

Identify Outsourceable Components

It is critical to identify the components that may be outsourced in order to properly outsource e-commerce platform development. These components are divided into three categories: front-end development, back-end development, and third-party integrations.

Front-end Development:

Front-end development is concerned with the design of user interfaces, website layout, navigation, and responsive design for mobile devices. Outsourcing the design of a user interface that is intuitive and visually appealing may improve the entire user experience, leading to higher customer satisfaction and engagement. It is critical to have a well-organized website layout and smooth navigation to ensure simple access to items, information, and the checkout process. Because mobile devices are increasingly being used for online shopping, it is critical to have a responsive design that adapts to multiple screen sizes and delivers a smooth mobile browsing experience.

Back-end Development:

Back-end development duties include database design and maintenance, payment gateway connection, and order management and inventory management systems. Outsourcing database design and administration provides effective data storage, retrieval, and management, which contributes to the e-commerce platform’s overall performance and scalability. Integrating secure and trustworthy payment gateways is critical for conducting smooth online transactions and protecting client financial information. Order and inventory management is critical for optimising processes and giving accurate information on product availability and delivery.

Third-party Integrations:

CRM and customer support systems, shipping and logistics suppliers, and marketing and analytics tools are all examples of third-party connections. Businesses may manage client contacts, track sales, and provide timely help by integrating customer relationship management (CRM) and customer support systems. Businesses may automate shipping procedures, track shipments, and offer real-time arrival updates to clients by integrating with shipping and logistics companies. Integration with marketing and analytics technologies allows firms to better understand client behaviour, measure conversions, and optimise marketing efforts. Integrating third-party services and tools is essential for enhancing the functionality and efficiency of e-commerce platforms. A survey by BigCommerce found that 80% of online retailers considered integrations with shipping and fulfillment services as crucial, while 60% emphasized the importance of integrating marketing tools and analytics platforms.

Research and Shortlist Potential Outsourcing Partners

Certain criteria and experience in various components should be considered when selecting outsourcing partners for e-commerce platform development.

Criteria for Selecting Outsourcing Partners:

Relevant experience: Look for outsourcing partners that have a track record of developing e-commerce platforms and a portfolio that displays their knowledge in the needed components.

Technical expertise: Evaluate the technical capabilities of the outsourcing partners, including their understanding of programming languages, frameworks, and technologies applicable to e-commerce platforms.

Communication and cooperation: Successful outsourcing requires effective communication and teamwork. Check if the outsourcing partner has excellent communication skills and a collaborative attitude. 

Considerations for Expertise in Specific Components:

Examine the experience of the outsourcing partners in the specific components you intend to outsource. Look for partners who have a strong grasp of user interface design, database administration, payment gateway integration, and other areas important to your needs.

Post-Development Support and Maintenance

While it is undeniably true that entrusting the crucial task of e-commerce platform development to external entities through outsourcing can undoubtedly yield immediate and tangible benefits, it is of utmost importance to conscientiously take into account and thoroughly evaluate the indispensable elements pertaining to post-development support and consistent maintenance. By doing so, one can ensure the seamless continuity, impeccable functionality, and long-term viability of the e-commerce platform, thereby maximizing its potential to drive sustainable growth, enhance customer satisfaction, and ultimately achieve unprecedented success in the ever-evolving digital marketplace. Extensive studies and statistics further underscore the significance of post-development support and maintenance in the realm of e-commerce platforms. According to a report by Gartner, a leading research and advisory company, nearly 80% of all digital initiatives fail to meet their desired objectives due to a lack of continuous support and maintenance efforts. This highlights the critical nature of ongoing support to sustain the platform’s performance and ensure optimal user experiences. Furthermore, an analysis by McKinsey & Company highlights the financial benefits of post-development support and maintenance. They found that businesses that allocate resources to maintaining their e-commerce platforms witness a 20% increase in annual revenue, compared to those neglecting maintenance efforts. This emphasizes the direct correlation between ongoing support and financial success in the e-commerce sector.

Discussing Support and Maintenance for Each Outsourced Component:

It is imperative to establish clear and unambiguous expectations with your outsourcing partner regarding the support and maintenance of every outsourced component. This encompasses defining specific response timeframes for issue resolution, ensuring ongoing system updates, and regularly conducting backups to guarantee the utmost security and protection of data.

Establishing Long-Term Partnerships for Ongoing Improvements:

Consider creating long-term agreements with your outsourced partners to assure the continued improvement and expansion of your e-commerce platform, thereby fostering a collaborative partnership that extends beyond the initial development phase. By establishing a long-term agreement, you can ensure that your outsourcing partner remains dedicated to your platform’s success and is committed to providing ongoing support and enhancements. This approach enables you to tap into their expertise and resources over an extended period, allowing for continuous upgrades, improvements, and optimization in response to changing market trends and evolving client demands.

With a long-term agreement in place, you can prioritize the implementation of regular updates and feature enhancements that keep your e-commerce platform at the forefront of industry standards and customer expectations. As market trends and consumer preferences evolve, your outsourcing partner can work closely with you to identify new opportunities, suggest innovative solutions, and implement cutting-edge technologies that keep your platform competitive. This collaborative approach ensures that your e-commerce platform remains fresh, relevant, and capable of delivering an exceptional user experience, ultimately enhancing customer satisfaction and driving business growth. 


Outsourcing key areas of e-commerce platform development can bring about numerous advantages, including but not limited to access to highly specialized skills, significant cost savings, enhanced scalability, and improved overall efficiency. By identifying the components that can be effectively outsourced, conducting thorough research, and carefully selecting suitable outsourcing partners, businesses can successfully build robust and user-friendly e-commerce platforms. Additionally, giving high priority to post-development support and maintenance ensures the longevity and optimal performance of the platform. With meticulous planning and strategic outsourcing, businesses can leverage external expertise to deliver exceptional e-commerce experiences for their customers.

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